Refund policy
Effective Date: April 4, 2026
Thank you for shopping at MOODLY (moodlydaily.com). We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.
1. General Policy
Due to the nature of our products (oral wellness strips and dietary supplements), we cannot accept returns of opened or used products for hygiene and safety reasons. All sales of opened products are final.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order. To file a claim, email us at hello@moodlydaily.com with:
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Your order number
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A clear photograph of the damaged/defective product
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A brief description of the issue
We will review your claim and notify you of the approval or rejection within 5 business days. If approved, we will either send a replacement at no additional cost or issue a full refund to your original payment method.
3. Lost Packages
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please contact us at hello@moodlydaily.com with your order number and we will investigate with our shipping carrier.
4. Non-Returnable Items
The following items cannot be returned or refunded:
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Opened or used products
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Products returned without prior authorization
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Orders where the shipping address provided by the customer was incorrect or incomplete
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Unclaimed shipments returned to our fulfillment center
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Packages rejected or returned by customs authorities
5. Refund Processing
Approved refunds will be processed within 5-10 business days. The refund will be applied to your original payment method. Please note that your bank or credit card company may require additional processing time before the refund appears on your statement.
6. Order Cancellations
You may request an order cancellation by contacting us at hello@moodlydaily.com as soon as possible after placing your order. If the order has not yet been prepared for shipment, we will cancel and fully refund your order. Once an order has been prepared or shipped, it cannot be cancelled.
7. Contact Us
For any questions regarding returns or refunds, please contact us:
Email: hello@moodlydaily.com
Hours: Monday to Sunday, 9:00 AM - 6:00 PM (CET)